The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Easy 1-Click Apply. Disabled Person, Inc. These teams are a critical component of Alights health care,retirement and HR-delivery services. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Alight Easy 1-Click Apply. Knowing our products inside and out so that you can . The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Only applicants from locations above will be considered. #beAlight We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Mid Level The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. These teams are a critical component of Alights health care,retirement and HR-delivery services. READ MORE Important information: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Try to use specific examples from your work or school history that relate to the question asked. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Health, Dental, Vision, Life Insurance and more. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Customer Care Representative Resume Examples. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Benefits start on your first day of employment, Programs & activities that give back to our. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. 2023 * Call Center and Hospitality experience preferred. This may include assisting the caller in navigating the system as well. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Find the best jobs in the US, apply in 1 click and get a job today! Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Stay updated on our new opportunitiesJoin our. See our awards. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Full Time It's why we're so driven to connect passion with purpose. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. 2023 At Alight, we are reimagining how people and organizations thrive. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Reimagining how people and organizations thrive. Full-time $12.50 an hour. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Customer Care Representative Human Resources. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Find out if you meet the requirements! To deliver on this purpose, we do things differently. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. * Initiate new leave cases in our system Please enter a Name and Password so you can update your Job Alerts in the future. Alight Solutions Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. DISCLAIMER: Carry out monitoring visits to verify information provided by . Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Benefits . The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. As a Customer Care Representative, you will report to a Customer Care Team Leader Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . This job listing has expired and the position may no longer be open for hire. Job Details. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . You have reached your maximum number of active job alerts. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. We combine data-driven . Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Travel Join our team. Ten paid holidays per calendar year (8 fixed and 2 floating). Work-Life Balance Customer Care Representative Tasks. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. You're able to quickly input and retrieve data while working with the customer on the telephone. This is a 6 months project and we offer Full Time Shifts (Rotating). At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Get hired today! In addition to a base salary, this position may be bonus eligible. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Find out if you meet the requirements! Take the first step today by joining our talent community. Posting id: 823465203. Apply for Sr. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. The estimated additional pay is $2,234 per year. HDHP or PPO available., At Alight, we believe a companys success starts with its people. Lensa, Inc. - Lensa is a job search engine. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Our people are our greatest assets at Alight Solutions because People Matter! Browse by city or country to find one in your region. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Find contacts: direct phone number, email address, work experience. Please note that all salary figures . Get a free, personalized salary estimate based on today's job market. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. This program provides you with the foundation you need to lead to a path of success. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Interested in Workday positions? Alight believes diversity should be visible, valued, and sustained throughout the organization. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. * High School Diploma or equivalent is required, bachelor's degree a plus Alight is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative Human Resources. Required Skills. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. . Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. We strive for Excellence Every Day by collaborating with our clients and colleagues. Help us reimagine how people and organizations thrive! Our commitment to Diversity and Inclusion. The mission of our customer care teams exemplifies the need for humanunderstanding. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types These teams are a critical component of Alights health care,retirement and HR-delivery services. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Esto te describe? For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies.