Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Manage your Regus account in one place and make bookings on the move. Hard revenue focused. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Regus is a complete and total scam company. As a matter of policy, BBB does not endorse any product, service or business. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We did not put a "2000 dollars bill in front of you". Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Regus is a scam. They charge your card for amounts more than stipulated on invoices! Hi Mike, Im sorry if you felt the need to escalate this. We will then confirm your retainer refund date and amount in return. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Regus always emphasized that it keeps its policy. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I am so frustrated. It goes against our guidelines to offer incentives for reviews. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Such companies should not exist. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Do not delete my post, I will copy and paste it to spread again and again. Office Space and Coworking prices are per person per month and are dependent on inventory availability. GO LITERALLY ANYWHERE ELSE. Contact the organizer to request a refund. Become better managers and business leaders by achieving optimal personal and business performance. Regus does not communicate with customers via telephone. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Trustpilot is assessing this review in accordance with our flagging process. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Please remember that the retainer is refundable at the end of your agreement. Regus does not communicate with customers via telephone. Manage all of your workspace and business needs. I was using virtual office space. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. For clarity, you were also charged a retainer top up. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Jan 01 - Aug 31 Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. If you need further help, pleasespeak with our team member who is already in touch with you. I realized that my 'request for a retainer' of my account portal had been disappeared. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Suggested companies are based on peoples browsing tendencies. As expected, I didn't get any reply yet from Regus. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. I couldnt see your email address or Regus account reference in your message. Its an automated process. Dont lie to customers. Well guide you through the process. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . They still continue to send invoices with no one responsible to be there to answer. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Here are 8 tips for writing great reviews. I contacted them about how processed my case after paying the fee for a virtual office. There is non existent customer service department. I would recommend that anyone considering using this company to think again! One time I was waiting on the phone for almost three hours. Access our global network of workspaces and business lounges as often as you need. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. 1. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. This does not affect customers who have a permanent space as these are reserved specifically for them. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. I really thought that this company would be a good option for expanding our business. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. It made me crazy and I asked him to talk with Myesha or Dom. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. At the end of your contract, they will automatically renew you without a signature and without consent. He hung up my phone rather than transferring my call to them. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot The complaint has been investigated and resolved to the customer's satisfaction. Appreciate your immediate reply. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Customer Reviews are not used in the calculation of BBB Rating. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. She promised me that I could get it on October 19 because it took 48 hours. Any that you do not require can be opted out through your online account. I sent Regus how my retainer process is going? Theyre a great place to connect with colleagues, clients and other like-minded businesses. We use dedicated people and clever technology to safeguard our platform. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Best regards,Michelle Spire. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. If it has been longer than 30 days, please get in touch so we can investigate further. (Sandra, I used the portal at first, however, your system made an error.) Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. This will ensure the agreement ends at the current final date and will not renew further. As you did not process this correctly, the agreement continued an additional month. Company Name: Max Dragon Technology Turned up at 450 Bath Road, Heathrow. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. 7. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. this is absolutely gross and scam. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. We also ensure all reviews are published without moderation. Location: Singapore All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). I look forward to receiving more information from you. I look forward to receiving more information from you. Regus Management Network Reviews, Complaints, Customer Service Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. It's an automated process. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. I told you my account number is 9054006! Read Customer Service Reviews of www.regus.co.uk - Trustpilot Thanks again for your comments which help us improve. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! The company left an official comment to this complaint. Paid for parking online and have now received parking ticket from private company. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I have been renting an office space at Regus in Kings Hill for over 12m now. I sent an email to Briana and asked how my process going on? So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. The retainer fee doesn't guarantee a successful outcome. I signed a lease agreement with Regus for an office space A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I called them again, which procedure took my time for 3 hours. However, we will ask you to go through some security steps as part of our fraud-prevention policy. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Please advise what can we do to get back our retainer refund? Office staff are always friendly. And of course, they just charged me $244 for November. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. * All prices shown are valid at the time of inquiry, based on 24-month contracts.