if the line is damaged, to reconnect service they'd probably be running a new line anyways. The channel and its live streaming world news is available . It's not the power line and I don't think it's the regular cable either because there's no service outage. I do apologize once again for the delay on our end and sincerely appreciate all your patience! A drop-down list appears. Emergencies and Safety | Consumers Energy Select Start Troubleshooting to begin your modem restart. Call us at 800-477-5050. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. In the top right corner, you'll see a little chat icon near the bell icon. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Comcast Xfinity problems in the last 24 hours. Let us know. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. I am extremely frustrated this issue has not been of the upmost importance to your company. Where or how can I report this? Our team can help get that line raised. Call 800.288.2020. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Internet Security with Xfinity - Report Abuse .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. When should we expect this to be corrected? An official employee, such as myself or whoever is first available, will respond. Xfinity Outages | CableTV.com Electric Lines that run from the utility pole to your residence. It may be used in setting the FCC's priorities for regulating companies like Comcast. If you absolutely need to have it removed, consult with an electrician before doing so. How to File a Complaint Against Comcast - Your Options - FairShake Hello @ryanray.rr81 and thank you! Select Restart Modem to begin troubleshooting. Downed power lines and safety after a storm - CenterPoint Energy Make the report to that person.. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. This post was marked as closed. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. I will post again here when/if I receive a reply or action is taken. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Thank you for bringing this issue to our attention. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Comcast landlines are being used by homes and businesses alike. Our community is your official source on Reddit for help with Xfinity services. I am a bot, and this action was performed automatically. We can assist you with getting a ticket opened to let our amazing local team know. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Comcast Phone Number | Call Now & Skip the Wait - GetHuman . Question: Does Comcast Hve To Repair A Cut Cable Line Thanks! Contact Us - Customer Support | DISH https://corporate.comcast.com/stories/meet-our-digital-care-team. Should you experience further issues, please create a new post. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Call 911, which will get the FD out to asses the wire (s). https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. An official employee, such as myself or whoever is first available, will respond. ASA, ABA, Adherence). I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. If you receive overhead electric service, your electric system con- sists of the following: 1. You can contact 811 to get utility lines marked. I am a bot, and this action was performed automatically. How to report a downed wire if I'm not a customer? We ask for direct messages because we can't post personal information in public. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. A woman in Huntington says she contacted Comcast several times about a line. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. We have made changes to keep employees safe so response and call times may be longer than usual. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Ask for the Comcast liason. Make sure you are signed in with your Xfinity credentials. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. An official employee, such as myself or whoever is first available, will respond. Throughout our history, DISH has always put customers first. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Let us give you a call as soon as an agent is available. No worries, Our team can definitely help right here! Report a downed power line - Pacific Gas and Electric Company Just select Xfinity support and you will be able to speak with the next available specialist. New comments cannot be posted and votes cannot be cast. Privacy Policy. It's a hazard to pedestrians and vehicles! Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. How do you fix an exposed wire without electrical tape? A tree in my back yard has two large branches resting on the phone/TV cables. A drop-down list appears. Some utility companies mark or paint their lines. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Not a word either by phone, email or through the support chat since then. I have a downed wire in the middle of the street. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. How do you get straight to a representative? I need someone to come out and fix it. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I really appreciate you being a member of the Comcast Family! How do I get Comcast to come deal with this? Youve reached the best place and perfect person to help with virtually all of your account needs! Exposed Line/ Wire - How To Report & Things To Know From AT&T How does cable internet get to your house? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our community is your official source on Reddit for help with Xfinity services. If you are experiencing problems with Comcast Xfinity, please submit a report below. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity I can't get into my property because the line is blocking the drive way. What to do if you see a downed power line - Pacific Gas and Electric Hope this helps you out. Like. We truly appreciate you taking the time to reach out to let us know about a downed wire. Responsible . Thank you! Choose the option that best describes your situation. A recent storm brought down a tree which took down one of the above ground cables by my house. How to Report an Issue Online Visit xfinity.com/xfinityassistant. I have a downed line in my front yard. There appears to be no other way to contact comcast/xfinity. If the center conductor of the cable is solid copper, it carries it quite well. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. For immediate assistance, check out the Xfinity Assistant. Privacy Policy. Stay put and call 911. Filing a report of a low hanging cable? - Google Groups You may have to enter a lot of personal information to get connected, including your ZIP code. There may be a 60 day notice cancellation fee for your service. New comments cannot be posted and votes cannot be cast. You can report an issue by going to the Xfinity Status Center. Do not send the firewall logs as an attachment. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Click the Check for Issues button. Hello saftek and welcome, Genius. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Enter another ZIP to see info from a different area. A recent storm brought down a tree which took down one of the above ground cables by my house. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Scroll down and select Manage Internet. We have made changes to keep employees safe so response and call times may be longer than usual. Can you direct message your name and address? Massive outages do occur because of problems such as storms, floods etc. Please contact the moderators of this subreddit if you have any questions or concerns. Press 0 a lot. Tips in case of an outage What if my power is out? Whenever there is an outage, your first step is to report it via email or twitter. Then, to let us know why you're calling, say Line is down.. Where on your property are the lines down on and would you consider them a safety hazard as of now? Our team can assist with getting those downed wires raised. Id give them a ring. We've had a downed wire touching our building for about two months at this point. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Press question mark to learn the rest of the keyboard shortcuts. When asked if you want to order new service, say "No." How do I report an above ground cable down? : r/Comcast_Xfinity - reddit If you have questions about your services, we're here to answer them. Type a message to let us know what your issue is. Press Enter to send it. ET. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Sky News is a British free-to-air television news channel and organisation. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! If the IP address resides on the Comcast network. Thanks. Verizon Customer Service - Contact Us | Verizon Help Center and Support Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please help before someone gets hurt. You will need to contact a tree trimming service yourself. Comcast Xfinity Outage Map Is The Service Down? Provide your account info and say, Line is down., Dont have AT&T service? There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages and our 1. Emails sent with an attachment cannot be processed. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. up. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. First Call 9-1-1. Let us know if you find downed or uncovered wires or cables in your area. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . How do I report down a cable line? Let us know. Type your message in the text area near the bottom of the window 5. Then, call PG&E at 1-800-743-5000. Voting closed 14. We have all the tools to help with your cable line and make sure it gets taken care of. Type your message in the text area near the bottom of the window. It's not the power line and I don't think it's the regular cable either because there's no service outage. Rod Furlan is a crook and Thief and should be held accountable. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Thanks! Xfinity Customer Service - Contact Us Talk to Us. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . A: Cable and phone wires dont carry current, so its safe to remove them. I also appreciate you taking a moment out of your day to reach back out to our team! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Comcast does not do tree trimming. Jacksonville, Florida Area. Immediately Call Emergency Services. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Step 1: Inquiry. Call 800.288.2020 . In the 'To' line, type "Xfinity Support" there. Sky News - Wikipedia Our community is your official source on Reddit for help with Xfinity services. Verizon Business customers. Here is a list of frequently requested telephone numbers: Cable. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. I hope youre having a great week so far! 115.124.120.233 Don't touch a downed power line or other equipment. Downed Power Line. Contact Comcast and let them know of the down landline problem. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. I hate to hear this has been your experience and would love to investigate this for you! Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Service Status Center | Comcast Business How do I report a downed telephone line? | AT&T Community Forums Scan this QR code to download the app now. Help and Support Topic | Comcast Business Support Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Thank you so much Anthony for sending us over those details and the Modmail. Store Locator Status Center Check for outages and troubleshoot your services. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Click Continue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please send us a PM with your first and last name, as well as house numbers to your service address. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. If you smell natural gas or see downed power lines please do NOT use this page. How to report a down or damaged CenturyLink line. Press Enter to send it. Dial 333 to get connected to a customer service representative. Update on June 10, 2021. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Comcast Xfinity Outage Map. If you have questions about your services, we're here to answer them. A drop-down list appears. I suspect it's an old wire). To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Contact Customer Service at (800) 391-3000. Create an account to follow your favorite communities and start taking part in conversations. Call 800.288.2020 and select Repair. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Payments are posted to your account after 5:30 p.m. on the day they are received. 2 1 RR ryanray.rr81 Visitor 2 Messages With our new Xfinity support chat, you do not need to input the name of a person. DO NOT TOUCH downed lines or anything they are touching. For more information, please see our Report A Downed Line. However, its critical not to cut into a power line, as you know. The tubing will start to shrink almost right away. Downed Wires | Baltimore Gas and Electric Company God forbid this huge company actually provide a phone number where you could talk to someone. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Cloudflare Ray ID: 7a2ad44e3df86ef8 You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help 5. How to Report an Issue Online Visit xfinity.com/xfinityassistant. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Woman battles Comcast over downed line - WSAZ Report an Issue - Xfinity Support Can you please send us a Modmail message with your first and last name and full address? Performance & security by Cloudflare. I have followed these instructions and sent the private message on 6/1/21. If youve got a free afternoon, you can run the cable yourself and save some money. Then, call PG&E at 1-800-743-5000. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. To confirm, are the wires in question still low-hanging by chance? to Call your mayor's office. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. 3.) If you have questions about your services, we're here to answer them. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Asking on behalf of my place of business. That person will tell you who the city's contact is in the Comcast governmental affairs office. the chances of Comcast having their act together enough to even . Report Issues with Your Xfinity Services - Xfinity Support Then, call PG&E at 1-800-743-5000. This website is using a security service to protect itself from online attacks. Please call this number (855) 307-4896 to set up your service. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Then it tells me it can help me better if I sign in. Report it online using Xfinity Assistant. BBC - Wikipedia Sound the horn, roll down your window and call for help. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. By selecting Accept all, you consent to our use of Cookies. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Don't worry, we'll never do that as it might cut into our profits for the quarter. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Wires down in your yard: Who is responsible? - ABC27 STAY AWAY from downed power lines. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. ARA - Utility Regulation - Houston Connectivity and managing Your Comcast Business network. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Hello @user_300363 and thank you! (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Press question mark to learn the rest of the keyboard shortcuts. You have to sign up for gig service and sign a 2 year contract first. Report an issue Select Chat. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Low hanging main line cable | Comcast Business Support Community We're sorry that didn't solve your issue. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.