The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. The pool scene at the Excellence Riviera Cancun is first rate. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. There is a second floor with a private deck and plunge pool. They were waiting with a very comfortable luxury SUV for us outside the airport. The pools are kept very clean, we noticed the staff doing tests on the water every night. Also a side note - beds and pillows very uncomfortable. Please see our partners for more details. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. Whatever choices you might want, you will have it when you are here. It might be a good idea to research some of . The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. We went to the concierge and they printed out results for us, which they already had tied to our room. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Taxes and fees that are shown are estimates only. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. Are any cleaning services offered at Excellence Riviera Cancun? . Excellence Club benefits: They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. We tend to have pretty high standards and they were all exceeded. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Is it safe to get a taxi from Cancun airport? It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. We highly recommend the resort and have found few that can compare.More. Most of all, Gonzalo was MUY excelente! The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Gonzalo literally made every activity fun. A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. What food & drink options are available at Excellence Riviera Cancun? The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Overall, we plan to return next winter and think weve found a perfect spot!! Other than requiring masks the Cancun airport was operating like it always has. Is Cancun Hotel Zone Safe to Visit? Travel Safety in 2022 We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. This is the version of our website addressed to speakers of English in the United States. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. The oldest country in the Americas. For more on the Excellence Playa Mujeres, check out our review here. Other than requiring masks the Cancun airport was operating like it always has. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Please, receive our warmest regards from The Excellence Collection. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. Excellence Riviera Cancun - Tripadvisor I read hundreds of reviews on Google before selecting this hotel. They made our stay so much more special. See more questions & answers about this hotel from the Tripadvisor community. The service is great, and the grounds are beautiful. The staff speaks multiple languages, including English and Spanish. Everyone is expected to use their phone with a downloaded app to see the menus. Please be aware there is an extra cost for this service. You name it and they have it. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. If youve ever been to an all-inclusive resort you know the drill. Our driver wore a mask and we did too in the enclosed space. Brands such as Grey Goose, Johnny Walker Black are available. Question: Is It Safe To Travel To Excellence Playa Mujeres Excellence Riviera Cancun - UPDATED 2023 Prices, Reviews & Photos This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It has been a pleasure having you with us and we look forward to seeing you back soon. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. You can also put your name in to return later and get a drink or enjoy the live entertainment. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. We look forward to welcoming you back soon to your home away from home. Airport - Arrival was quick and easy. I would certainly recommend this resort. Excellence Playa Mujeres vs Excellence Riviera Cancun : r/cancun - reddit They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. A traditional French-style eatery serves up some really well-done dishes. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. Lock in the lowest price from these sites. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). We had the test after lunch and had results before dinner delivered in an email. Pools: The pools are gorgeous and relaxing, but get our first complaint. We never leave reviews, because all the other great reviews are true about this place. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. They absolutely did their best to clean it each and everyday. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Already have reservations to return again. The real differentiator is the staff. You also have the option to opt-out of these cookies. Cancun. We had the very best time at this resort. Too many photo ops to mention!The meh.Food. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Please, receive our warmest regards from The Excellence Collection. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. He got people to join activities they wouldnt have. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence.