Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA Police (Non-Emergency) 404-848-4900. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA MARTA Transit; University Program. Customer Name (first and last) or Customer Identification Number. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. 4. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Learn more. A MARTA Mobility Service Agent will explain the service and/or mail an application. Operators cannot make change. Wheelchairs are defined as three or more wheeled devices. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Visit our Mobility Fares. Customers are required to secure their packages at their seats, as storage space on the bus is limited. Customer gets off work or finishes school or appointment at 4:00 PM. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Travel Companions are subject to the regular MARTA Mobility fare. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. MARTA Police (Emergency) 404-848-4911. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Individuals who believe they are eligible must complete Part A of the eligibility application. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. The fax number for Mobility Eligibility is 404-848-6900. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. About MARTA. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA attained the Silver level of recognition for its sustainability efforts. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. We apologize Breezecard.com MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. You can also load stored value (cash) at the cost of $1 per trip. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. CCRs will provide a Ready Time when the trip request is confirmed. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Atlanta, GA 30324 Atlanta, GA 30303. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Employee Portal - Metropolitan Atlanta Rapid Transit Authority Atlanta, GA 30324-3330, In Person: Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Riders' Advisory Council; MARTA HOPE Program; . If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Day and time of experience (Across from Lindbergh Center station) Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). When does my Reduced Fare Breeze Card expire? The thirty (30) Minute Ready Window will begin at the stated Ready Time. Operators are not permitted to handle service animals. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . To request an alternative format, please call MARTA during normal business hours at. Indicate the use of a service animal, if applicable. MARTA ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. If the visitors disability is apparent, this documentation is not required. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. MARTA - Metropolitan Atlanta Rapid Transit Authority The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. MARTA is diligently working to fill these positions as soon as possible and we have. MARTA's Fixed Route services include bus and rail transit services. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. 2424 Piedmont Road, NE Local, Express, . The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. The fax number for Mobility Eligibility is 404-848-6900. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Cards MUST be turned in immediately for a re-placement at no cost. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. 2. MARTA Customer Experience. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. 5. 5. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5389, or mobilitycertification@itsmarta.com, This includes following or stalking passengers or employees. MARTA Mobility Guide - biz.itsmarta.com Mobility Fares - MARTA Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. When a return trip is needed, indicate the desired pick-up or drop-off time. Marta Mobility 2010-2023 - signNow Click hereto learn about MARTA's Travel Training Program. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. A MARTA Mobility Service Agent will explain the service and/or mail an application. The application has two (2) parts (A & B) and is the first phase of the process. breezecard.com. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. A $5.00 replacement fee will be charged for all subsequent replacement cards. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Same day cancellations are cancellations made on the date of travel. How much does a Reduced Fare Breeze Card cost? We don't offer Reduced Fare versions of any of our pass programs. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Please make sure all personal items are safely secured and out of the way of other customers. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. 6. The application allows for the following online: MARTA Mobility | Atlanta, GA | GatherMS Accessible Services - MARTA The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Five Points Lost and Found Office is temporarily closed. MARTA MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. 404-848-5826. If you were issued a permanent card, your eligibility expires three years from the date of issue. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. However, a replacement fee will be charged for each lost or stolen card. Service - MARTA All future replacements are $5. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Customer Service. B. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. MARTA MARTA Mobility service is curb-to-curb. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. The fax number for Mobility Eligibility is 404-848-6900. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Everybody needs their own. Administering medication is the customers responsibility. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. If known, nearest cross streets and easily identified pick-up points. MARTA Mobility Operators are expected to obey the same rules as our customers. MARTA Mobility Breeze Cards are not transferable. MARTA and MTM's Contract for Eligibility Assessment Services 4. MARTA Police (Non-Emergency) 404-848-4900. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Where can I purchase bus passes? A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. for any inconvenience. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Accessible Services - MARTA Get to Know MARTA. MARTA has the right not to issue a replacement card. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Please be advised Card or the customer must pay cash. The CCR will make every effort to accommodate requested pick-up or drop-off times. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Mobility Fares - MARTA card with a picture each time they board a Mobility Bus. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. A requested trip time may not be available. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Bus times vary by individual route, so be sure to check the schedule for your specific route. Failure to cooperate with safety related policies may result in injury or loss of service. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. 404-848-5000 . Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Customers with inoperative wheelchairs cannot be transported. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA Transit; Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. MARTA Mobility. At a Breeze Vending Machine in any MARTA rail station. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility.