Has happened multiple times, customer service does not help over email, and will not answer the phone. After finally getting a hold of someone at Tradesy's returns department, I went back and forth with them and they finally let me know that the buyer is claiming that the item was MISREPRESENTED. I'm sure glad I did! since the order was placed even same day they are unable to assist with the modification of the transaction or even offer an account credit. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here. We were blown away. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". Thanks Tradesy. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . How can i change the photo in my listing. Hopefully the quality is worth it. If the item is found to be a replica you will be refunded in full. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Not only do you pay 15-20% of the sales proceeds to the site, you pay an additional 3% when you want to cash out your earnings. 2023 Trustpilot, Inc. All rights reserved. As a seller, you can also propose offers to users that liked your items. Thanks! If the item is found to be a replica you will be refunded in full. Since replicas and counterfeited items are everywhere, Tradesy set up an authentication system with a 99.7% accuracy that detects and automatically eliminates designer replicas or counterfeited items. I am currently in the process of trying to remove my funds from Tradesy, since they are closing. Buyers who are doubtful about the quality and authenticity of the luxury items they purchased can have them sent to Tradesy HQ for authentication assessment. Thank you! Everything worked out perfectly! So if the wedding dress doesnt fit, for example, the buyer is out of luck. This buyer probably knows how to cheat the system because they have sold many items on Tradesy. Many thanks! Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I do not shop with tradesy any longer. In addition to this authentication process, Tradesy also provides a money-back guarantee to boost buyers' confidence, especially when buying luxury goods. Like most e-commerce sites, Tradesy has a shipping fee. They not gonna pay you for your damaged returns. If youre facing a similar situation, this Tradesy review will help you to decide the best platform to sell your clothes. Every thing I have bought from this site is FAKE! One of the most important things to keep in mind while selling on Tradesy is to avoid listing an inauthentic item for sale. OneShop knows how challenging it is to resell online. I reached out to chat support and they said I wouldn't get to keep my earnings since the buyer has requested a return. There was no sign that the item was on final sale. i recently puchased a purse on Tradesy and the item on trdesy was not shipped to me Terry T shipped the same style but a replica a fake purse i regret buying anything on tradesy im very dissapointed ! -Tradesy will return all items under $150 back to the seller if buyer requests return. In the rare case that a buyer has doubts about the authenticity of an item purchased on Tradesy, we will pay for you to ship the item to our headquarters for a rigorous in-person authentication. However, Poshmark reportedly has a large audience of over eighty million users. However, the fee is added to the sale price of every listed item. These earrings are 100% fake and look awful. If the buyer has elected for an Authenticity check, you will be paid when the item goes through Vestiaire Collectives Quality Control & Authentication review. I will write to BBB and I hope people will do the same. Selling on Tradesy is indeed profitable. i bought a bag for over 700$ this is my 4th purchase. However, this doesn't apply to wedding items. Whether it is a side-hustle or a full-time venture, reselling on Tradesy or other marketplaces provides you an opportunity to earn extra cash. IT DOES NOT! Your Bag is Empty, Start Shopping! I know that they guarantee it, but you are looking at spending more money for your own Authenticator to look at the piece, or you're shipping it off again to Tradesy. I hope this is shipped asap as I have a wedding in two weeks. That said, it offers some incredible services that you cannot get on Poshmark or eBay (which typically charges half as much in commissions), such as prepaid shipping. In that case, Tradesy will ship it back to the seller with no handling and return shipping charges. We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. That said, it provides some services that are not available on. You can make money on Tradesy by selling items like clothing, shoes, bags, and accessories from top designer brands. However, if you are a professional seller, buyers will have 14 days to return your items. Well the messed up big time with my bag, see it was authenticated by a very reputable company. The high costs and slow pay earned Tradesy a substandard Husl$score. We also ensure all reviews are published without moderation. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Enables you to set prices for items based on your preference. Everything went to expectation. Because they want you to use your earnings for purchases on their app. We believe that our competitive 19.8% commission fee coupled with our always-free listings allow more of the earnings from your Tradesy sale to end up in your pocket compared to most other resale options - both on and off the web. The bag was in perfect shape. With years of experience and data to inform our systems, and millions of happy buyers, we are able to detect replicas with 99.7% accuracy. Heres what happens next. Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave on their own terms. The seller was professionally quick with their services. We want to do anything we can to make each experience worthy of your best possible rating! I chose Tradesy today because it had what I was looking for and reasonably priced. Last experience was not so good and never received. I sold some stuff, I asked over 10 times to release my funds and they kept suspending it saying something was wrong. to air the bag outside We want to do anything we can to make each experience worthy of your best possible rating! Unfortunately, a seller cannot choose their preferred carrier. This has been a miserable experience. With authenticity guaranteed and prices up to 70% off retail, wardrobe dreams come true on Tradesy. Privacy Policy. I've always wanted a LV purse and my coworker recommended checking Tradesy out. no thanks. Anyways, I was looking forward to having my earnings available, when at the LAST MINUTE that a return is eligible (4th day), the buyer requests a return. It is available in the U.S., Australia, Canada, and India, but at the moment, users of Poshmark cannot buy or sell outside of their country. The transfer fee is for the payment processing fees Tradesy pays on your behalf when you sell an item. Please dont sell high end items in Tradesy most likely get back a fake or used item. Because I keep getting a message to use my site credit that I have had for over a year because I cant find anything on the site that isnt fake. Comments will be updated if resolved.Update; Tradsey stood behind thier customer service! The Kate Spade Cat Phone Purse came in immaculate condition and am I am so happy to have it! Reddit and its partners use cookies and similar technologies to provide you with a better experience. tradesy return policy for sellers Thousands of luxury items are listed daily, and are backed by Tradesy's authenticity guarantee. When you become successful, they will make upp a reason to suspend your account. 5 star recommendation! This feature will help you find the best time to place your item on sale on the site. If you are a buyer and want to return an item for any reason (unless the item is a final sale), you can return it by following the steps below: 1. To further clarify, the 2.9% safe transfer fee is a fee charged from the payment processor that we use. We believe that our competitive 19.8% commission fee coupled with our always-free listings allow more of the earnings from your Tradesy sale to end up in your pocket compared to most other resale options - both on and off the web. How fraudulent!! However, the only requirement is that you must take clear pictures of the items you intend to sell and provide a detailed description of each item. Excellent site! How do returns affect sellers? | Tradesy Help & FAQs Sign up today and take advantage of its excellent features with its 14-day free trial! Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. My bank accounts and debit card were all correct - they didn't have a problem taking their service charge. On the other hand, Tradesy is majorly based on womens clothing and accessories and is a bit more selective in terms of brands you can sell. We want to do anything we can to make each experience worthy of your best possible rating. Were always here to help. FAKE prada duffle bag and im done. Apparently they resell the items on another site. However, while Tradesy deals majorly in womens wear, the others sell varieties of items. I think it your database could be updated. It's Andrew from Tradesy, I hope this message finds you safe and healthy! These pythons were shipped in style. The high costs and slow pay earned Tradesy a substandard Husl$score. For sales over $50, Tradesy deducts commission of 19.8%. How many days has it been since you purchased the handbag? Sold a brand new Gucci sunglasses retail value of 1195 dollars and the buyer return back old used damage sunglasses. Now it is Vestaire and nobody will help me. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. Both looked better than their photos. Tradesy offers no mean for mediation they simply credit at her and shipped back a damaged dress to me. Super easy to navigate the site and search for specific items. Tradesy has a consumer rating of 4.7 stars from 35,455 reviews indicating that most customers are generally satisfied with their purchases. It enables you to post as many items as you want for free. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. I'll never purchase anything from this scam company. I had subterranean expectations, but I took the chance since Tradesy gives a site credit. We only have so many days to confirm that we will have the item will ship in a timely manner. However, the commission is one feature that factors into your earnings commission. A quick tour for Tradesy sellers - Help Center Hi James,We recently reviewed your feedback and wanted to follow up with you. This figure means eBay is much larger than Tradesy in terms of the overall market and audience size. You can choose to disable the option to make an offer on an individual item or your entire closet. We will see. I am just starting to try Tradesy so I'll see how it goes! What is the fee schedule for seller's selling on tradesy? I ordered a size 18 in gray, received a small in taupe.