James D., I have spoken to FIVE different customer service representatives (two managers) and have still only been refunded for one month. Thanks for the review, Marina! Are you kidding me now? We're committed to providing a high-quality experience for our members, and we're glad that we exceeded your expectations. I had a baby, and they took advantage of my situation. "Were we going to get a rush like New Year . 24 hours. Thank you for choosing us to get fit with! Anyone can write a Trustpilot review. The topic of this video has been processed in the spirit of this goal. If required by education, we may also present a detail of the topic that may be objectionable to some people. My, Cathy C. said: If you're serious about losing weight and getting in better shape,, Elizabeth S. said: Love this studio! Im really happy joining Planet Fitness. If not directly offensive to normal people theme lyrics, then anyway, do I really need to hear all that "hood" wisdom of brain challenged every time I work out? There is certainly no where else where you can get a $10 a month gym open 24 hrs during the week and 7 to 7 on Weekends. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. We're sad to hear you had this experience during your last workout with us, Benjamin. At PF, we always strive to ensure our members can enjoy their workout experience to the fullest! Is 24 hours on weekdays, but would still like flexibility to go before 7 a.m. or after 7 p.m. on weekends. 24 Hour Fitness will be a good fit for you if: You want a luxury gym experience: The companys Ultra Sport gyms have incredible amenities. The 30 min circuit was a great start and the app has everything you need to get going on machines . Open all the time designed to get you fit and healthy ABOUT US 24 hour gym lets you work out when you want to work out. The 12-month contracts are ironclad; you cant get out of them unless you have a doctors note verifying a condition that bars you from working out. Open all the time designed to get you fit and healthy! This petition starter stood up and took action. Awesome members like you are the reason we do what we do. 24 Hour Fitness gym amenities are tied to their club type. Its very clean the staff couldnt be nicer. Find out how we combat fake reviews. I had already paid March dues. By They are fraud. While reviewers didnt always specify which fees they question, theres a good chance those fees were the annual fee and the start-up fee for no-contract memberships. Lakewood, CO, Verified Reviewer. He is very courteous and points out what you are doing incorrectly and praises you when you get it. OK, so I'm out $35, but they have 430 locations in the country. The easiest way to figure out which club is best is to: These three comparison points will help you make a clear, financially smart decision about which gym fits you best. The last representative that I spoke to said that the refund was being processed and I should have it in 3-5 business days. Planet Fitness Review: A Good Budget Gym? We are so happy you're enjoying your experience with us! It elates us to know we're providing you with the pristine and welcoming environment you deserve. Research indicates these relationships can be the linchpin of meeting your workout goals. The majority of Kids Club services are at Active, Sport and Super Sport facilities. Roseville, CA, Verified Reviewer. Only problem I have is the 30 minute workout. From the front door to the back of our Judgement Free Zone, we always strive to keep our club clean and comfortable for the safety and satisfaction of our PF family! This is a huge benefit if you live in an area where bad weather is common and may keep you from driving to the gym. You need childcare when you work out: The club allows you to drop your kids off for up to two hours at their Kids Club babysitting centers. California, Verified Reviewer. Aging Equipment: We read through multiple reviews that bemoaned the decline of the equipment and facilities at their home club. Get the Android Weather app from Google Play, WHNT News 19 Sales Team Broadcast and Digital, Planet Fitness will beef up its sanitation efforts and implement physical distancing, Best smart home devices for older users, according, How to get started on spring cleaning early, according, Worried about your student using ChatGPT for homework? etc. Hi, Valeria! I handle the financial affairs for my 68-year-old physically and mentally handicapped brother. 24 Hour Fitness doesnt post online pricing for these classes. Thank you for sharing your positive experience at Planet Fitness, Patty! We had already planned on the 15th, said Wheeler. Choosing the right gym can be confusing. For example, theres no benchpress, incline bench, and the dumbbells max out at about 80lbs. Close-contact businesses are sweeping into their new normal. Companies can ask for reviews via automatic invitations. You can stay & be as slow as necessary for you to complete your workout. Beaverton, OR, Verified Reviewer. Ours have been back to 24hrs for a bit now. COVID-19 forced Golds Gym to permanently shutter all its company-owned gyms in Alabama. Will you do the same? You hear this everywhere you go while in the club from sitting in the sauna and steam room trying to relax to sitting on the toilet. Very attentive, kind, and helpful staff!!! Found this post in 2022. 24 hours. When you use the gym, pay close attention to the condition of the equipment, bathrooms and workout rooms. Skip B., My location, Coit & Campbell Dallas, TX, closed on March 1st by state law re coronavirus. Here one week, gone the next. Its been 24 hours since the amended Safer at Home order took effect. Many of the machines do not work properly. Th. Su. If you have a history of not going to the gym a few months after joining, it could cost you a lot of money to get out of the contract. theme, but overall terrible. I recently left the new Crunch Fitness up the road because it was filthy from day one, the music was too loud, the lighting was too harsh and the associated were generally unfriendly. Its got me up and moving and I look forward to going each day.The staff are always professional and polite. Overall, it is good. They sold us all on the idea of a judgement free zone, and inexpensive memberships that can be great for anyone. I have been going to 24 Hour Fitness in Layton, Utah for about 6 months and it fits my needs. Cantu is looking to add sanitation bottles at every machine. I hope they stop it. You thrive in group settings: The daily free classes you get at 24 Hour Fitness will help you succeed in your workout goals. By We mention it every time we work out. The only thing they care about is selling memberships. Customers seem to value the around-the-clock access they have to their clubs. In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live. Membership here is only for someone who enjoys car commercials and PBS beg-a-thons. They have been in those chairs ( alternating at each visit ) every time I have been there. Also, theres only one pec/Delt press, and it is always in use. This certainly isn't the way we want our members to feel. Lisa H. said: My 7 month old has been attending Prime Time for 2 months and we are, Fred Astaire Dance Studios - New York Downtown, Janice H. said: I wanted to find a way to keep fit and toned while enjoying good, David S. said: Our 2 year old son wasn't happy at another daycare and after a few, Rosie O. said: We enrolled our children at this KinderCare when it first opened, and, Cristi S. said: My 7 year old went to Tutor Time from the age of 18 months and now my, Pamela S. said: Everything I like or need in a gym. "The customer is always right" adage does not apply to these people and you can feel the disdain even from the manager. This material may not be published, broadcast, rewritten, or redistributed. Directed to the website for resolution - no one contacts you back. Now more than ever its important to stay active, in order to stay healthy, and we look forward to safely and responsibly welcoming our members back to Planet Fitness. You are greeted by a sound system broadcasting what could only be called "music" by the widest possible definition. This is night and day from the gym I just left where I was paying $50 a month for an unclean gym, broken machines, unprofessional staff either eating or on their phone at the front desk. They sold us all on the idea of a judgement free zone, and inexpensive memberships that can be great for anyone. We contacted a San Diego 24 Hour Fitness and were told that TC 24 classes were $199 per month and, for the most part, that pricing was consistent across all clubs. The mindset is this you can work out, but space out and clean up after yourself. 24 Hour Fitness is one of the most popular gyms in the country. This place deserves to fail. It is clean and the staff is excellent. I signed up since canceling through covid. In fact they dont even look up from what they are doing when you walk in/out and could not be bothered to act on any issues let alone be proactive. 24 Hour Fitness pricing varies greatly depending on where you live and what type of club you have. 24 Hour Fitness is a nationwide gym chain with 24-hour clubs and high-end amenities at some of its properties. This noise is punctuated by 24 Hour advertising that repeats on a 6-minute interval 24 hours a day, every day. We hate hearing you feel this way, Jen! Verification can help ensure real people write reviews about real companies. I will make sure no one I know uses this gym ever again. etc. By We hope to continue providing a positive and welcoming environment for you in the future! Kimberly M., We strive to provide our members with tons of equipment and if any equipment is broken, our managers are known for placing maintenance orders so damaged equipment can be repaired ASAP. Sometimes I need to get in and out in 30 minutes and because of ignorance, I cannot. They include the standard lineup of fitness- and dance-focused programs: You can find out which courses your local club offers and when they take place by calling the club or going to the clubs website. LA Fitness sets itself apart from competing gyms by offering pools in nearly every location as well as child-care facilities that watch your kids while you work out. Many Planet Fitness locations are open 24 hours every single day during regular/non-holiday times of the year. etc. If you haven't already done so, please bring this to the attention of your home club manager so they can address this accordingly. Thank you for reaching out. Live in Charlotte NC and thought surely one of them would be 24 hours on the weekends. Clean , staff is friendly.At others I have been in the staff is more proactive seeing that black rooms have have protection at all times and they are constantly in the front and the back cleaning machines and beds and etc in the back.This is not a negative approach,rather a positive approach to make it better than it is already. All just $10 a month. Iron Tribe already planned to cut its group fitness classes in half, and limit how often equipment will be shared. What sets the gym apart from the competition is the way it organizes its clubs into four separate tiers according to the extent of their amenities. I thought that would be a good idea and I could come back after my leave if I have time. Ingrid M., 856-722-5950. I have never joined a gym before. Difficult to Cancel: Many people have a hard time canceling their membership. Hey Ricky,We're so happy to hear that you're enjoying our Planet, and our staff has gone above and beyond to provide the best experience! There are some frustrating things like the spray and paper towel to wipe down. And thanks for the five stars! 24 Hour Fitness staff neglects to understand that if we do not patronize them they will not stay afloat in this tough and uncertain economy. Our guide to five popular gyms helps you see what Planet Fitness, Youfit, LA Fitness, 24 Hour Fitness, and Golds Gym offer and how to choose which one is best for you. Instead, they seek to usurp their authority onto those that are different and seem weak or inferior to them. . I signed up for both an orientation tour and a class the week of 2/20 and was disappointed with both experiences. CEO Chris Rondeau recently announced on its website that Planet Fitness will beef up its sanitation efforts and implement physical distancing. Even though this is a 24 hour gym, he said it will operate from 6 a.m. to 10 p.m. for now. Steve G., It is clean and well taken care of, the equipment is diverse with machines, free weights, bikes, etc. Each tier has a few more amenities than the previous one. Its basic gyms offer cardio machines and weights, while its top-tier clubs have sun decks, climbing walls and more. Active and Sport clubs will cover the needs of the average gym member. The music isnt overwhelming loud where you cant listen to your own with earbuds if you wish. If youre a parent who needs childcare while you work out, youll need to check with your local club to verify they have a Kids Club babysitting program. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I called 24 Hour Fitness in Citrus Heights and for the first time was told there was a one-year contract. It is a good work out place. Will Planet Fitness ever be 24 hours again? Their facilities are varied enough to give you options between the basic amenities of an Active club to the numerous amenities at Super Sport and Ultra Sport clubs. Sorry I've joined at this location and will be canceling and joining another. I am hurt to my core that an employee would label my schizophrenic son "crazy" because he made a mistake and entered the wrong door, which he apologized for. bad place. Remake Planet Fitness 24 hours again. Youll have to pay your first and last months membership fees when you sign up. Everyone pretty much keeps to themselves so very true to no judgement . Hours Changes: Another recurring theme we saw were complaints about a club changing its hours. Anytime Fitness Review: Is This Gym Membership Worth It? I wish I would have made the change sooner. ", Lately, they have added advertising for Fabreeze and toothpaste and then ""Hi Everyone, Kathy Ho, 24-GO, 24-Life, 24-Shop"etc. However, after their hours shifted, these promises are no longer delivered. Rick B., Gym in Edison, NJ | 561 US Hwy 1 | Planet Fitness Edison, NJ Club info 561 US Hwy 1 Edison, NJ 08817 United States Get Directions (732) 339-1730 View Club Schedule Club Hours Monday: 24 hrs Tuesday: 24 hrs Wednesday: 24 hrs Thursday: 24 hrs Friday: 12:00 AM - 10:00 PM Saturday: 7:00 AM - 7:00 PM Sunday: 7:00 AM - 7:00 PM Holiday Hours AskAbout.video/articles/Will-Planet-Fitness-ever-be-24-hours-again-221025----------Our main goal is creating educational content. If your club is closed, rest assured that we will not bill you until it reopens. We interviewed our tech expert, Jaime Vazquez, to learn more about accessible smart home devices. Planet Fitness low monthly fees and its focus on helping people feel accepted and comfortable in their gyms make it a popular choice for those who are working out for the first time. I can always find someone if I have a question or need shown how to operate a piece of equipment. Just like every other business, the fitness industry is coming with changes too. We had already set our equipment returns.We already scheduled a cleaning service with the spray cleaner to come in.. If you truly feel this suggestion could lead to us providing a better experience for our members, we encourage you to share them with our manager so they can be considered in the future. I was hoping that planet fitness would have the abdominal machine that wraps around your should and arms from the side and not from the top. John G., Many gyms want to make sure youre staying healthy and strong. The owner is there three times a week and is open and friendly. If there's anything we can do to make your PF experience even better, please give our front desk a ring or stop by to speak with a member of our team! The national office told me I had to deal with Citrus Heights. etc. It needs a better system with a wet rag type that can help with cleaning. 2023 Trustpilot, Inc. All rights reserved. I go to the gym now, where other places I joined, I got tired of the meat market and the crowds so I would always quit going. Write down any questions you have after you read over it. I tried to get credited back for wrong charges and being charge for the month when the gym was closed for Covid. We will help you understand how this gym could be a good fit for you through the in-depth analysis we present in this review. Local gyms say theyre doing more than that. Big box chains like Planet Fitness remain closed. However, its not a guarantee that your local club will have babysitting. Thank you. There is no trainer and no fitness classes. So people have their designated area with plenty of space around them where they know theyre going to be safe and socially distant.. We are so happy you're enjoying your experience with us. By Active is the lowest club tier and Ultra Sport is the highest. Im happy with the way the air kicks on to keep the room from becoming stuffy. On June 1, they decided to close that location PERMANENTLY. That's why we're committed to providing well-maintained and comfortable facilities along with an excellent team of caring staff! A lot of gym didnt know what to expect, said Cantu. We. I called and talked to the Citrus Heights general manager, Andrew. Just joined planet fitness to take my workout to the next level. Finally, sign up for a three-day pass to the club in your area. After months of paying my bill and finally getting to work out for 1 hour a day only, I got flagged yellow today at the front door. 24 hours. Your neighborhood gym in Union, NJ. If you live in a city with 24 Hour Fitness and LA Fitness, your choice could be tough. This is an email from the Planet Fitness media relations team about gyms reopening in our area. If your goal is to join a gym with a diverse class line-up that will grow with you as you find your niche in the workout world, 24 Hour Fitness is likely to meet your needs. Gym and staff are amazing, however i struggle a lot with guests who hog the equipment and are not willing at least to alternate, I understand rest periods but theyre on their cell phones just wasting time ON the machine not letting other guests train. My guess is that state limitations in your area are affecting them. Blink Fitness Review: Is This Gym Worth It? I love going to PF on Wednesday evenings to work out with Chris in the Merrick,NY location. Thank you so much for your kindness! Kaneohe, HI, Verified Reviewer. They STOLE that money upfront from how many members? The tour was finished in in about 5 minutes. They also claim to provide "unlimited access" to all Planet Fitness members, but that unlimited access only applies to their limited hours. Phil K. said: The new owners have done a great job turning this gym around and it is, Jessica B. said: Since originally enrolling over 7 years ago the ownership changed, I help people to improve their concentration and energy levels through breathwork,, Rita P. said: My family and I couldn't be happier with Kindercare of Wall. Some machines can be intimidating to use but because they are set in certain area it makes me feel more confident to use them. Maximo Cantu reopened his gym Monday. My wife and I use the 30 Minute workout area 3 times a week. We always want our members to be able to gym confidently and comfortably! We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time. One of the girls reactivated in a negative way to me looking at her. To learn more about ChatGPT and how we can inspire students, we sat down with BestReviews book expert, Ciera Pasturel. 00:00 - Will Planet Fitness ever be 24 hours again?00:35 - Is there a fee to cancel Planet Fitness?01:05 - What happens if you don't pay Planet Fitness?01:35. Were we going to get a rush like New Years?. Obviously, I am older and out of shape, but l was given little instruction, attention, or encouragement. I'm in NJ. Replies to negative reviews in < 24 hours. etc.. More noise, 6 minutes later, ""Hi Everyone, Kathy Ho, 24-GO, 24-Life, 24-Shopetc. Every handle, everythings been sprayed.. Fr. No one cares at the front desk- they do not say hello or goodbye. The gym could remove a quarter to half of the cardio equipment and get more weight equipment. 24 hours. We also ensure all reviews are published without moderation. Well, the guy never froze my account and I was charged through November (and an annual fee of $49 thrown in there too). They'd be happy to address any and all concerns you may have so our Planet can get back to being awesome! Super friendly staff. This is a bit ridiculous, especially for a brand new facility. But gyms like Workout Anytime is already prepared. I went on maternity leave in September of this year and my doctor told me in August that I could no longer work out. We encourage you to reach out to our management team, so we can address your concerns. Alana G., The cost of hiring a babysitter to watch your child while you work out would exceed this in one or two days, making Kids Club an excellent value. They told me that I needed to have a doctor's note saying that I had a baby in order to get the rest. Then, ask your local club salesperson those questions. Dallas, TX, Verified Reviewer. With membership costs staying the same, even with limited hours, it is just as expensive to attend Planet Fitness, but only if you are available for the specific hours they are open. But thank you for being honest and providing awesome feedback! They need to inform their staff and members on this indefinite change of hours, and either change it back or adjust membership fees accordingly to account for the now limited access. Clean, spacious, and good quality equipment. All machines are always working . Last fall he wanted to give 24 Hour Fitness a try to see if he could improve his physical condition. Frankly, I should pursue a lawsuit for the discrimination against my son but no amount of money can erase the image of the tears in my son's eyes as he humbly walked away. Give us a call, or stop by the front desk during your next visit so we can hear you out! 24 hours. The hours they are open are busier than ever making it harder to workout with the comfort of no one watching you. Planet Fitness is treating its valued members unjustly and disregarding the importance of accessible fitness that they so often preach. . I was told to call the national office at 866-308-8179. With no refund of a full month's dues. Planet Fitness is treating its valued members unjustly and disregarding the importance of accessible fitness that they so often preach. If TRX, squash, a sun deck, and or volleyball are non-negotiable, youll need to find a Super or Ultra club. If there's anything we can do to make your PF experience even better, please give our front desk a ring or stop by to speak with a member of our team! 24 Hour Fitness' strength lies in its tiered approach to its clubs. I have only one minor complaint. 00:00 - Will Planet Fitness ever be 24 hours again?00:35 - Is there a fee to cancel Planet Fitness?01:05 - What happens if you don't pay Planet Fitness?01:35 - How do I quit Planet Fitness?02:05 - Is Planet Fitness worth joining?Laura S. Harris (2021, February 20.) Please look at the time stamp on the story to see when it was last updated. But nope. etc. "A lot of gym didn't know what to expect," said Cantu. We're thrilled to hear that our staff was attentive, kind, and helpful during your visit, and that our gym was clean and well-maintained. Blink Fitness is a gym chain with over 80 locations across the United States that promises to make exercise fun and affordable for tiers of members. I told him that it was not possible because I live 600 miles away in Portland, OR. Gym is clean, front desk not very friendly but that's fine with me I am not there for them. The worst gym I ever signed with. Remake Planet Fitness 24 hours again. An employee told us only authorized people can work on the machines, and no one at this location is authorized. But now they can finally reopen. I called 24 Hour Fitness and requested to have my membership canceled. I have concerns about a person that is using the massage chairs as their sleeping quarters for hours at a time. I have to find other exercises to do while waiting for a specific weight equipment to become available. No matter how many endorphins you manage to create, it will be neutralized by these bullies who seem to forget one of the first rules in business, and that would be to smile. Thank you for allowing us to play a part in your fitness journey and for taking the time to share your positive feedback. These sessions tend to be smaller than the free sessions, with class sizes ranging from 6 to 20 people. Trainor awesome. The place is kept clean. It's not getting that fifth star. etcmore noise and 6 minutes later, "Hi Everyone, Kathy Ho, 24-GO, 24-Life, 24-Shop"etc. I have been out of shape and have not exercised in years but now I am enjoying every minute of it. We wipe everything down, said Workout Anytime Manager Maximo Cantu. It's now been over 2 weeks and it's not fixed. Hidden Fees: Consumers, no matter which gym they joined, complained of hidden fees or charges they didnt expect. Club Hours Monday: 5:00 AM - 11:00 PM Tuesday: 5:00 AM - 11:00 PM Wednesday: 5:00 AM - 11:00 PM Thursday: 5:00 AM - 11:00 PM Friday: 5:00 AM - 11:00 PM Saturday: 7:00 AM - 8:00 PM Sunday: 7:00 AM - 8:00 PM Holiday Hours Plans and pricing Get high-quality fitness at an affordable price. Your only defense is to turn up your earbuds to the highest possible volume to try to cancel the noise out. The machines are Excellent and Clean. Exceptions to this rule are rare. Prices starting as low as $10 a month. It is just offensive. It not only has the lowest membership fees but their cancellation fee is only $58. The gym is a good value; however, not an ideal gym for someone looking for heavy weights or free weights. I was on the phone with Employee #118515 - Sarah S. I received a copy of the sales receipt from the Citrus Heights - Club 00523. I was a member for five years and have to stop this membership now They have a music channel playing non-stop rap "music" when I do my cardio. Tu. Planet fitness has a great atmosphere. etc. We just did that an hour ago. 24 Hour Fitness training and classes can be split into two categories: free and paid. Machines is basically pretty useless. We appreciate your feedback. People, I urge you to enter at your own risk, but don't say I didn't try to warn you. "Hi Everyone, Kathy Ho, 24-GO, 24-Life, 24-Shop"etc. Tons of cardio and strength equipment. No, do NOT do business with them. I felt very uncomfortable so I dropped my membership immediately. Hi there,We completely understand your frustration and thank you for bringing this to my attention. Every time I am at the gym there are maybe a handful of people using the cardio equipment and a line of folks waiting to use the different weight equipment. If there's anything we can do to make your PF experience even better, please give our front desk a ring or stop by to speak with a member of our team! There a many patrons who do not sanitize after using machines which can be resolved by a friendly reminder when they come in and/or staff walking around seeing patrons who are not following policy. This is an archived article and the information in the article may be outdated. Have a wonderful weekend~. I love the adults-only policy, sorry high school kids, but the adults take care of the facility and equipment and respect other members. Hi there, Hillary! review; add location; contact; . 89 reviews of Planet Fitness "This is a good basic gym. The same person taught the classand pretty much ignored me. Club Hours Monday: 5:00 AM - 10:00 PM Tuesday: 5:00 AM - 10:00 PM Wednesday: 5:00 AM - 10:00 PM Thursday: 5:00 AM - 10:00 PM Friday: 5:00 AM - 10:00 PM Saturday: 7:00 AM - 8:00 PM Sunday: 7:00 AM - 8:00 PM Holiday Hours Plans and pricing Get high-quality fitness at an affordable price. I feel like I'm stumbling along trying to use the various machines and unsure if I'm using them correctly.