I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Find out how we combat fake reviews. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Easy! We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Just noticed that the box they have sent them in isn't for the correct trainers. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Stay ahead of the game with the latest trainers and clothing from Footasylum. Verification can help ensure real people write reviews about real companies. Still over 300 down! Make sure your order is unused and in original packaging and labels. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Delivery to Australia was super cheap and very very fast! Delivery to Australia was super cheap and very very fast! Thanks,Rebekah. Editor, Marcus Herbert. One star as there is no 0 stars. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average I have no complaints at all, fantastic service.. item arrived perfect after 3 days. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. International Returns Most Popular They have sent them back to me and are refusing a refund. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. They all fit perfectly. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. They also offer a WhatsApp device but it doesnt work. Anyone can write a Trustpilot review. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Ordered almost 400 worth of clothes for my son on the 12th of December! Shoved the card machine into our face. Ordered Nike trainers. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. No greeting, no please, no thank you. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . New Balance Junior 550 Trainer 4083286600 Childrens Footwear. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Totally shocking service in regards to a faulty item that they . However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Received 2 small refunds for I don't know what! We use dedicated people and clever technology to safeguard our platform. Hey Getta,Thanks for leaving us a great review. We are so glad to hear you are happy with the service. This time, however, when I ordered, their courier choice was Yodel. 1996 Retro Nuptse Jacket. Within 5 Days. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Extremely moody.I've never seen such self absorbed people. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. A pop-up box will appear revealing the code. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Wow! Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - I can't even point the blame at one member of staff because they were all terrible. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Yes. Thank you so much. Got them cheaper than any other website. They have scribbled size 7 on it. Up to 50% . Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. It goes against our guidelines to offer incentives for reviews. Easy! By continuing to use this website, you agree to the use of Cookies. Received 2 small refunds for I don't know what! Looks like they have found the nearest spare tatty box to send them out in. Email and text communication was prompt and efficient. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Avoid this store at all costs. Discount. Before returning items you must notify Footasylum by telephone, letter, or email. Giving one star so I can leave this review. We use dedicated people and clever technology to safeguard our platform. I have sent them back the undamaged trainers in a damaged box as I received them. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. That is great news about the fast delivery.We hope to see you again very soon. For all international returns outside of the UK, please visit our dedicated international returns page. One very disappointed son this Xmas! It's your job. Price was unbelievable for what I got! I messaged a few guys initially who were very slow to respond and inresponsive. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Will definitely be ordering from them again. 1. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Only response was we would receive a call within 8 hours - that was two days ago! My son lost out on his Christmas presents as a result. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. - Fred, posted 2 months ago Manners cost nothing. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. We are so glad to hear you are happy with the service. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood All students enjoy 10% off at Footasylum. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Strengthen your review by uploading photos & videos. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Ordered Nike trainers. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Thank you for signing up to . Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. All rights reserved. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Wow! Hey MattThanks for taking the time to leave us a review. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. No greeting, no please, no thank you. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. OL10 2TA. Round and round in circles. !spoke to Edge lane store about colours in crocs. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Useless. Purchased 2 pairs of Salomon trainers in different sizes. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Here are 8 tips for writing great reviews. - Rebecca Jones, posted 1 year ago Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Get Discount. Ordered standard delivery, was dispatched the next day & arrived the day after. !spoke to Edge lane store about colours in crocs. Price was unbelievable for what I got! It goes against our guidelines to offer incentives for reviews. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I ordered an item with Christmas delivery on 20th December and received an email confirmation. 10/10 will not be using footasylum again. They sent me trainers in a damaged box. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Suggested companies are based on peoples browsing tendencies. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Date of experience: January 04, 2023. Difficult, posted 2 weeks ago A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Perfect from start to finish. It goes against our guidelines to offer incentives for reviews. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. We often link to other websites, but we can't be responsible for their content. Up to 60% off at Footasylum on selected women's t-shirts. Absolutely fuming with this company. 27 Feb. At least 30% off in the . Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Companies can ask for reviews via automatic invitations. Take care!Thanks,Rebekah. Footasylum. That is great news that they arrived a day early!We hope to see you again very soon. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference.